At GLAZE, a product of Bharat Ventures, we are committed to providing our customers with a smooth and satisfactory shopping experience. This Returns & Refunds Policy explains the conditions under which products purchased through www.myglaze.in may be returned, replaced, or refunded.
1. Return Eligibility
Due to the nature of perfume products and for hygiene, safety, and product-integrity reasons, returns are generally accepted only in cases where the product is received damaged, defective, incorrect, or incomplete.
A return or replacement request may be accepted if:
• You received a damaged product.
• You received a defective product.
• You received a product different from what you ordered.
• A product or item included in your order is missing.
• The product was damaged during transportation.
All return requests are subject to verification and approval by GLAZE.
2. Non-Returnable Products
For hygiene and safety reasons, opened, used, sprayed, partially used, or altered perfume products are generally not eligible for return or exchange, except where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
The following may generally not be eligible for return:
• Perfumes that have been opened or used.
• Products with missing or damaged packaging caused after delivery.
• Products damaged due to improper handling or storage by the customer.
• Products returned without the required order information.
• Products purchased through unauthorized sellers or third parties.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as reasonably possible after delivery.
To help us investigate the issue, we may request:
• Order number
• Name and contact details
• Photographs of the product
• Photographs of the outer shipping package
• Photographs of the product packaging and label
• A short unboxing video, where available
• Any other information reasonably required to verify the issue
Providing clear photographs or videos may help us process your request faster.
4. Return Request Process
To request a return, replacement, or refund, contact our customer support team at support@myglaze.in with your order details and a description of the issue.
Our team will review the request and may ask for additional information or evidence before approving the return.
If the return is approved, we will provide instructions regarding the return or replacement process.
5. Return Shipping
If the product is confirmed to have been damaged, defective, incorrect, or incomplete due to an issue attributable to GLAZE or the delivery process, GLAZE may arrange or cover the applicable return shipping costs, subject to verification.
If a return is requested for a reason that is not covered under this policy, the return request may be rejected and any applicable shipping costs may be the responsibility of the customer.
6. Product Inspection
Returned products may be inspected after they are received. The inspection may include checking the product condition, packaging, labels, seals, batch details, and other relevant information.
Approval of a return request does not automatically guarantee a refund until the returned product and the circumstances of the claim have been verified.
7. Replacement
Where appropriate and subject to product availability, GLAZE may offer a replacement for a damaged, defective, incorrect, or incomplete product.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
8. Refund Eligibility
A refund may be provided where:
• A return is approved and a replacement is not available.
• An order is cancelled by GLAZE due to product unavailability or another valid reason.
• A payment has been successfully received but the order cannot be fulfilled.
• A refund is otherwise required under applicable law or approved by GLAZE.
The final refund amount may depend on the circumstances of the order, applicable charges, and the resolution approved for the particular case.
9. Refund Method
Where possible, approved refunds will generally be processed to the original payment method used for the purchase.
For certain payment methods or circumstances, an alternative refund method may be used where reasonably necessary and legally permissible.
10. Refund Processing Time
Once a refund has been approved, we will initiate the refund process within a reasonable period.
The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, card issuer, or financial institution.
GLAZE is not responsible for delays caused by banks, payment gateways, card networks, or other third-party financial service providers.
11. Cancellation Before Shipping
Customers may contact us to request cancellation before an order has been processed or shipped. Cancellation requests are subject to the status of the order.
Once an order has been processed, packed, dispatched, or handed over to a delivery partner, cancellation may no longer be possible.
If an eligible cancellation is approved, the applicable refund will be processed according to this policy.
12. Failed or Unsuccessful Delivery
If an order cannot be delivered due to an incorrect or incomplete address, incorrect contact information, refusal to accept the shipment, repeated delivery attempts, or other reasons attributable to the customer, additional shipping charges or other deductions may apply where permitted.
If the shipment is returned to us, customers may contact support to discuss the available options.
13. Promotional Products and Free Gifts
Products received as part of promotional offers, free gifts, bundles, or special campaigns may be subject to additional conditions.
Unless specifically stated otherwise, free promotional products are not separately eligible for a refund or cash equivalent.
14. Sale and Discounted Products
Products purchased during a sale, promotional campaign, or using a discount or coupon code remain subject to this Returns & Refunds Policy.
Additional conditions may apply to specific promotional campaigns and will be communicated at the time of the offer.
15. Wrong Product Ordered by Customer
If a customer accidentally orders the wrong product, fragrance, quantity, size, or variant, the order may not be eligible for return or exchange once it has been processed or delivered, particularly where the product has been opened or used.
Customers should carefully review their order details before completing the purchase.
16. Products Purchased from Third Parties
This policy applies only to products purchased directly through www.myglaze.in or through officially authorized GLAZE sales channels.
Products purchased from unauthorized sellers, marketplaces, retailers, or other third parties may be subject to the return and refund policy of the respective seller.
17. Fraudulent or Abusive Claims
GLAZE reserves the right to investigate suspected fraudulent, abusive, or repeatedly unreasonable return or refund requests.
Where permitted by applicable law, we may reject a claim if there is evidence of fraud, misuse, product tampering, false information, or violation of this policy.
18. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to restrict or exclude any consumer rights, statutory rights, warranties, or remedies that cannot legally be excluded or limited under applicable laws of India.
19. Changes to This Policy
GLAZE may update or modify this Returns & Refunds Policy from time to time to reflect changes in our products, business practices, delivery processes, or applicable laws.
The updated version will be published on this page with the revised "Last Updated" date.
20. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact us:
Brand: GLAZE
A Product of: Bharat Ventures
Website: www.myglaze.in
Email: contact@myglaze.in
Customer Support: support@myglaze.in
21. Acceptance of Policy
By placing an order through www.myglaze.in, you acknowledge that you have read and understood this Returns & Refunds Policy and agree to its applicable terms.
Last Updated: 24 September 2026
